Disabled woman refused McDonald’s Happy Meal at drive-thru

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Lynne Holman visited a drive-thru window at a McDonald’s in Loughborough, Leicestershire, and asked for a chicken nugget Happy Meal. However, her order was rejected, and she was told she could have a medium chicken nugget meal instead.

She agreed and drove on to pay at the next window but spotted lots of people walking out of the restaurant with Happy Meals.

When she questioned staff they said the manager had ordered that Happy Meals were only for customers that walked into the store, and not for those using the drive-thru.

Ms Holman said she was not able to walk into the store to make her order because she is disabled and feels she has been “discriminated”.

The incident happened two weeks ago and she has since got in touch with the fast food giant to complain.

She told LeicestershireLive: “I contacted head office over a week ago as this is discrimination against disabled people. I couldn’t go into the store and was being penalised because of my disabilities.

“I had to chase them up several times, and still the manager of Loughborough McDonald’s has not got back to me.

“They have tried to give me a £10 voucher, but I have got to spend £10 first.

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“I emailed them saying that I was disgusted with them thinking that all I wanted was vouchers. I just think it is so sad that people with disabilities are discriminated against and this needs to stop.”

A spokesperson for McDonald’s said: “We are aware of this customer’s complaint and our customer services team is working with both the customer and the restaurant to find a resolution.”

Additional reporting by Shannen Headley.

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